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Booking
When booking
you must pay a non refundable deposit of 50%. Remaining balance must be paid at
least 8 weeks before your arrival date. If you book your holiday within 8 weeks
of your arrival date, you must pay the whole cost when you book. When making the
final payment, you must also send copies of passports for all members of the party
whom will be fishing. This is so that we can obtain your local fishing licenses
for when you arrive.
Please note:-
If the balance is not paid in time, and no alternative payment arrangements had
been made, we shall cancel your booking and retain your deposit.
Payment
This may be made by either bank transfer in euros or Paypal (a surcharge may be
added). Details will be sent prior to booking.
Alteration
to your booking by us
Occasionally, because we plan arrangements months
in advance, we may have to make changes and we reserve the right to do so at any
time. Most of these changes will be minor and we will advise you of these at the
earliest possible date. Examples of minor changes include change of accommodation
to another of the same standard, or change of fishing location.
If we make
a major change to your holiday, we will inform you as soon as reasonably possible
if there is time before your arrival. You will have the choice of accepting the
change of arrangements, accepting an offer of alternative arrangements from us,
if available or cancelling your booked holiday and receiving a full refund of
all monies paid except in the case of *force majeure.
It is highly recommended that you take out adequate travel insurance.
Please note:-If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance.
See our Safety Comments here
Customer complaint
If you have a problem during your holiday, please inform the relevant accommodation owner, or guide immediately, who will try to put things right. If your complaint is not resolved locally please follow this up within 28 days of your return home by emailing us, and providing all relevant information. This will assist us to quickly identify your concerns and speed up our response to you.
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.
Data Protection Statement
In order to process your booking we may pass your information on to suppliers. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law. We will not pass any information onto any person not responsible for part of your booking. This applies to any sensitive information that you give to us such as details of any disabilities.
Alteration to your booking
by you
If, after
our confirmation invoice has been issued, you wish to change your booking arrangements
in any way, for example your chosen arrival date or accommodation, we will do
our utmost to make these changes but it may not always be possible. Any request
for a change must be requested by email from the person who made the booking.
You will be asked to pay an administration charge of 5 Euros per person named
on the booking form and any further cost we incur in making this alteration. You
should be aware that these costs could increase the closer to the departure date
that the changes are made and you should contact us as soon as possible.
Please
note: That certain arrangements, (e.g. accommodation) may be unable to
change after a reservation has been made especially during peak season.
If You Cancel Your Holiday
If, after 7 days of receiving our confirmation invoice by email, you may cancel,
and your monies will be returned less any bank or administration charges.
After this 7 day period you may cancel your booking arrangements at any time but
there will be no refund of your 50% deposit.
Please note:
If the reason for your cancellation is covered under the
terms of your insurance policy, you may be able to reclaim this.
*force
majeure If we have to cancel or change your travel arrangements in any
way because of war, riot, industrial dispute, terrorist activity, natural or,
nuclear disaster, fire, adverse weather conditions or other unforeseen circumstance
that may amount to force majeure.